Dr.
Chandra Muzaffar will attest that there are two people who have been consistent
about Anwar Ibrahim since his days in UMNO; a chap in USM Penang and myself. I
have since the first time I heard him speak found him to be a person who
delivers grandiose entertaining lectures with little meaning. I found his
speeches lack depth. (Unfortunately, we can find many of these folks in the
training and development business too).
I am
not saying that Anwar has no outstanding talent. On the contrary he has some
really outstanding competencies which I will elaborate in part 2 of this
article. However, his strength does not match the capacity and skills needed for
general management. This is especially for the number one position of a CEO or
PM. As early as 1990, I predicted that he was unlikely to become Malaysia’s
Prime Minister – and if he did, he will not last for long. Events over the last
two decades have proven me correct.
If
you are an Anwar fan, or from Pakatan, or a supporter of the political
coalition, before you go into conniption, spewing angry words, accusations, and
going mad with this article, kindly note that I would have written this article
even if Anwar Ibrahim is still in UMNO. I suggest you lend me your ear, and
listen to my rationale. Thank you.
For
a start, let me explain with three simple examples.
1)
When
he was the Minister of Education he introduced Bahasa Baku – a more difficult
way to pronounce words where we were told to pronounce BM words as they are
spelt. For example ‘teknologi’ is pronounced as technolo-‘ghee’ and
‘universiti’ is pronounced as ‘oo’-niversity – articulating the ‘u’ as per the
pronunciation of the first syllable for oolong (tea). Historically, language
especially the spoken variety does not evolve that way. You cannot force it on
the population. In fact spoken words evolved from the more difficult to
pronounce to one that is easier to vocalize. For example, in the English
language we have the silent ‘k’ in knife, know, knight etc.
These are remnants of Old English, and
wasn't silent at all but was pronounced along with the 'n'. This change is
believed to have transpired sometime around the 16th to 17th centuries. Basically,
"kn" was considered to be difficult to pronounce and it is much
easier and comfortable to follow the "new" pronunciation "n”. (Others:
gn, hn, hl, hr, hw -to know more please Google phonotactics constraints). In
modern day Indonesia when one says, “Ori”, it is understood it means ‘Original”
as the language has evolved to make words simpler.
While we do not expect Anwar to know
this as he is not a graduate of linguistic studies but top management must be
equipped with the ability to ask the right questions to get to the right
answers in order not to end up with such blunders.
2)
During
his budget speech as the Finance Minister, analysts were made to pay attention
to language rather than economics, the Dewan Bahasa Dictionary rather than to
the calculator. That was Anwar’s biggest contribution to the budget speech. Big
Bahasa Malaysia words. Unfortunately, bombastic words cannot make an economy
fly let alone help us out of the 1997 Financial Crisis.
As a young man I was rather worried
when most Malaysians were debating the meaning of BM words rather than the
budget allocation and plan. I felt that perhaps as Anwar is not that confident
with economics, he focuses on showing off language instead. It ended with Anwar
not truly explaining the budget and the nation not really understanding his speech.
Sigh!
3)
A
more recent example is the push to abolish the PTPTN. Accordingly, the loan
scheme was approved during Anwar’s time. Some say it was him who approved it
too. Events today made it obvious that Anwar did not really understand the economics
of the loan then when he sanctioned it. I am convinced that he has no idea on
the repercussions of abolishing it in favor of free education for all. Loan
schemes like PTPTN are not just good noble platform to help people; but rather it
is also good economics and therefore good for business. Let me explain.
The purpose of business is to create
customers.
Only when a business creates
customers, do they add value to society. When a business creates a customer, it
sets a chain reaction of interconnected, interrelated, and correlated businesses
from raw materials to end products coupled with service needs like distribution
and communications that is required for delivery and information. IN SHORT, BY
CREATING CUSTOMERS, BUSINESSES CREATE JOBS. As such each time a business sells
to one customer they touch the lives of thousands if not millions of people.
Any smart and pro-business government
policy must help the creation of customers. Basically there are four main ways
for businesses to create customers. Innovation, Advertising and Promotions,
Selling and Credit.
For example, the INNOVATION of the
hand phones has created jobs we never knew could exist. ADVERTISING and PROMOTION
draws us to product and service offerings that we are not aware of – like
waking up on a Saturday and discovering there is a furniture sale at Fella
Design and making a trip to the store and get that nice easy chair you have
always wanted. As for SELLING, sales people help us understand product features
and benefits better thus helping us decide what, when, where, and whom to buy
from.
Last but perhaps one of the most
powerful components of customer creation is CREDIT. Credit can create customers
almost out of NOTHING AT ALL simply because we humans have learned to trust
each other with ‘a promise to pay back at a later date’ system. Can you imagine
if we do not have credit facility to purchase houses, cars, and start a
business? There would be a total collapse of the world economy and the loss of
millions of jobs.
PTPTN is a credit facility. PTPTN has
created customers not only by way of students but all other interconnected,
interrelated, and correlated businesses from construction, teaching and
administration, transportation, food and beverage, retail, entertainment, etc
in an endless chain reaction that made not only the world a better place by
giving needy people an education but by making our economy more viable, jobs
aplenty, and profit for taxes.
It was PTPTN that helped spur and
catalyst our education industry like the mushrooming of colleges and
universities in the Sunway area. Not only we attracted students from Malaysia
but also from all over the world who did not benefit from PTPTN but contributed
to society and our well-being.
Let me put it simply. If we take away
PTPTN, not only the lecturers, administrators and rich owners of the colleges
and universities will lose their jobs and money but that poor Makcik selling nasi lemak in front of the institute of
learning will need to close shop because there would be not enough customers
buying her products.
End
of part 1
“When the facts change, I change my
mind. What do you do Sir? “
– John Maynard Keynes
Anas
Zubedy
Kuala
Lumpur
.



