THE EIGHT CIRCLES OF A
LEADER-MANAGER
Dear
Captains,
The task
of a Leader-Manager is simple to state but challenging to accomplish: moving
the Task, the Team and the Individual towards Corporate Goals. To achieve this,
a Leader-Manager must lead and manage four critical areas: oneself, others, the
execution of processes and systems, and change.
Of the
four, leading and managing oneself receives the least attention. Most
leadership programmes focus on managing others. While important,
self-leadership remains the foundation. A person who cannot manage themselves
will eventually struggle to lead others. The fish rots from the head; when a
leader fails to manage themselves, the consequences are felt by everyone.
The
second area, leading others, is the one most of us are familiar with. The third
area, execution, is equally important because leaders are ultimately entrusted
to make things happen, translating goals into action. Finally, leaders must be
able to manage change. They must do so while simultaneously managing
themselves, others, and execution, because change is not an occasional event - it
is the very environment within which leadership takes place.
The Eight
Circles of a Leader-Manager provide a practical framework for helping leaders
fulfil these responsibilities more effectively.
Circle 1: Expectation Setting
The first
task of any Leader-Manager is to remove uncertainty. People perform better when
they know what is expected of them. Effective expectation setting begins with
two things: being clear about the goal and asking the right questions. Goals
provide direction; questions create understanding. Both are necessary.
Clarity
must also be accompanied by meaning and purpose. Without them, people see work
merely as tasks to complete rather than outcomes to achieve.
Three
practices strengthen expectation setting:
- Establish a clear social
contract so
everyone understands the expected behaviours between superiors,
colleagues, subordinates, and stakeholders.
- Create a common language of
performance so
people understand what is excellent, good, acceptable, or unacceptable.
- Ensure everyone knows the
baseline:
where they are today, where they need to be, by when, and the agreed
strategies to get there.
Circle 2: Planning and Problem Solving
The best
way to motivate people is to help them achieve. Nothing motivates people more
than growth, development and success.
Together,
Circle 1 and Circle 2 form the core of leadership and management. First,
leaders set clear expectations. Then, they help people achieve those
expectations.
However,
not everyone starts with the same level of readiness. Some need more knowledge,
some need guidance, and others need closer monitoring. Effective
Leader-Managers recognise these differences and respond accordingly, knowing
when to mentor, when to coach and when to supervise.
Their
role is not simply to assign tasks but to help people plan effectively and
solve problems along the way, ensuring they have the tools and support needed
to succeed. When people learn how to overcome obstacles, confidence grows, and
motivation follows naturally.
Circle 3: Building High-Performing Teams
To help
people succeed, leaders must build high-performing teams, as very few goals can
be achieved alone.
Most
leaders are familiar with Tuckman's stages of team development: forming,
storming, norming, and performing. What many overlook is that leaders must
actively manage the transitions between these stages, staying ahead of the team
to guide it forward.
One
common mistake is viewing storming as a problem. In reality, storming is a sign
of progress. It is when people stop being overly polite and start being
authentic. Differences surface, issues are discussed, and trust begins to
deepen. Effective Leader-Managers do not fear the storm; they guide the team
through it toward norming and performing.
Circle 4: Feedback and Difficult Conversations
No team
becomes high-performing without a healthy environment of feedback and the
ability to handle difficult conversations. This is especially important during
the storming stage, when disagreements surface.
The
Leader-Manager must create a culture where feedback is seen as a gift rather
than a threat. This begins with leading oneself. Leaders who welcome feedback
and use it to improve set the tone for everyone else.
Likewise,
leaders must lead by example when dealing with difficult conversations. Rather
than avoiding issues, they address them respectfully, promptly, and
constructively. When feedback flows and difficult conversations are handled
well, trust grows, problems are resolved, and teams thrive.
Circle 5: Managing Emotions and Tension
Good
feedback and difficult conversations depend heavily on the ability to manage
emotions and tension.
Emotion
is a source of energy. Managed well, it drives engagement and performance;
managed poorly, it damages relationships and organisations. Leader-Managers
must learn to manage their own emotions while responding appropriately to the
emotions of others.
Likewise,
not all tension is bad. Leaders are not paid to eliminate tension; they are
paid to manage it. Performance tension, accountability tension, innovation
tension, and change tension are all necessary for growth. The objective is to
ensure tension remains productive rather than destructive.
Circle 6: Communication and Relationship Building
Communication
and relationship building are the foundation of people management, beginning
with a simple understanding: other people are human beings just like us.
All of us
have needs that can only be fulfilled through others - we seek approval,
praise, reassurance, empathy, and respect. Building relationships therefore
requires personal ownership and a genuine concern for others.
Good
communication starts with good manners and the willingness to give time and
energy to others. One of the most powerful platforms for doing this is
conversation. Talking and listening remain the Leader-Manager's most important
tools for building trust and improving performance.
Circle 7: Motivating
Leader-Managers
do not motivate people through grand speeches or occasional slogans. Their
responsibility is to design a motivating environment that encourages
performance.
This
requires the deliberate design of an effective motivational mix. Financial
rewards like salary and bonuses are important, but they are only part of the
equation. Recognition, growth opportunities, meaningful work, supportive
leadership, and a healthy culture are equally important.
In many
ways, the first six circles are themselves part of this motivational mix.
People are naturally more motivated when goals are clear, they are successful,
work within high-performing teams, receive constructive feedback, manage
emotions well, and enjoy strong relationships. The more motivating the
environment, the more performance tension people can productively transform
into achievement.
Circle 8: Reflecting
If
Leader-Managers do not make time to reflect, they may slowly become the person
they never intended to be, losing opportunities to learn and grow.
Reflection
begins with simple questions: Where am I today? Where do I want to be? How
do I get there? Effective Leader-Managers regularly pause to assess
progress, challenge assumptions, and learn from experience. They must seek
feedback and honestly evaluate themselves against the first seven circles,
becoming their own critic and motivator. Reflection is an essential leadership
responsibility that deserves a place among a leader's highest priorities.
Dear Captains, The Eight Circles of a
Leader-Manager form an integrated system where each circle supports the others.
Practised consistently, they move the Task, the Team, and the Individual
towards Corporate Goals.
It is
vital that leaders invest time in strengthening each circle. Like any
capability, leadership improves through learning, practice, and continuous
improvement. Organisations must ensure their managers are trained, mentored,
and coached to apply these circles effectively.
At the
same time, we as Captains of Industry must be the first to practise them. We
set the standards; people do not follow what we say, they follow what we do.
When we lead by example, we create organisations where leadership excellence
can flourish.




